Frequently Asked Questions
How do I browse the on-line catalog?
How do I request a printed catalog?
How do I sign in?
How do I register online?
How do I print a receipt?
Online Registration: You can self-register for classes around the clock at ce.lanecc.edu. If this is your first time registering on this site, click 'Create New Student Profile' and build your own account. Next, click Courses on the left menu bar to browse through our online catalog. When you find a class or classes you want to take, add them to your shopping cart, when all classes are in the shopping cart you can complete your registration via our secure web site. We can talk you through this process over the phone if you need assistance.
Phone: You may register over the phone – staff are available to assist you with on-line registration and purchase of your class.
How will I know if I got into a class? After completing your debit/credit card payment on-line, you are registered and will receive a class confirmation and transaction receipt via email.
What is your refund policy? Refund policies may vary by class, please check specific classes for specific details. Generally, if your class is four (4) weeks long or longer, you must request a drop/refund by the Sunday following the first class meeting. If it is three (3) weeks or fewer you must cancel 3 business days before the class start date to qualify for a refund. For refund policy details on specific classes please visit our Refund Policies page or email email@example.com. Ed2go Career Training classes are non-refundable.
What if I cannot attend a course as planned? If you need to withdraw from a class, if it is within the drop with full refund date range, you will receive a full refund. If it is after the drop with full refund date you must send in a request for refund that details the circumstances that lead you to ask for a withdrawl. If you are granted a full refund, it will not include the once-per-term $10 College registration fee. See"What is your refund policy?" above and email at firstname.lastname@example.org to request a refund.
When there is low enrollment are classes canceled? Yes, classes that do not meet a specific minimum quota will be canceled, generally three (3) business days prior to the class start date. This is why we encourage everyone to register a minimum of 5 days prior to the class start date. If everyone interested in a class follows this simple rule and registers 5 days prior, classes are much more likely to meet the minimum.
In the event of a cancellation due to low enrollment, you will be notified by email if your class is canceled, and occasionally we call enrollees as well. If your class is canceled for this reason, you will receive a full refund. If you paid by debit or credit card, your refund will post back to that card. If you paid by cash or check, a check will be sent to the address we have on file.
Lane Community College reserves the right to cancel classes with insufficient enrollment. Classes that do not meet the minimum number of students 3 working days before the class meets for the first time may be subject to cancellation.
When is a course canceled? Lane makes every effort to maintain the schedule of courses as announced in our catalog. However, we reserve the right to cancel courses, change instructors, switch rooms, and combine classes when necessary without previous announcement. Lane Community College is not bound by printing errors in our publication.
Browse our catalog online: Click on Browse/All Classes. Peruse by content area, search by keywords in the class name or description, and/or search by course number or class id. Full class descriptions can be found by clicking the class name.
Sign in: If you are new to our site, you must create a new student profile. Creating a profile provides you with your own personal, password-protected account. Having an account will allow you to register online and track your class registrations. Click on the "sign in" button and follow the prompts.
When building your profile, items marked with a red asterisk are required. We highly recommend using your email address as your login. The demographic information collected is used by the college strictly for state reporting purposes. You will receive a copy of your username and password via email for future reference.
Once you create your student profile (and on subsequent visits after you sign in), you will see menu options that allow you to edit your profile, check your current registrations, and view your transactions and transcript.
Register Online: Browse through the catalog, when you find a class you are interested in, click “add to cart” button, continue shopping and when you are finished, from the shopping cart, click “check out.” Read and agree to the class refund policy, and click “check out” again. Complete your registration on our secure site with your credit card. You can print your transaction receipt and class confirmation for your records in addition will receive a class confirmation and transaction receipt via email.
How do I print a receipt? To print a receipt for any classes, just sign in and select "My Transactions" from the pop-up menu and locate the class. Under "Action", select "Print View" and print your receipt.
How do I print my transcript? To print a current transcript of classes, just sign in and select "My Transcript" from the pop-up menu. In the upper left corner is an export link, select the format you would like and print. Order your official transcripts through myLane - For myLane online ordering of a mailed or electronic transcript, you will need to provide a credit/debit card immediately for the $5 charge.
How do I update my profile? You may edit or update your student profile at any time. After signing in, access the link entitled “My Profile” to change any of the information. Click “Edit” at the bottom of the page. You may then edit any the profile fields. When you are finished, scroll to the bottom of the page and click “Submit”.
What are your policies for payment of fees? When you self-register payment is by credit card only; we accept: MasterCard and Visa. We do NOT accept payment by cash, check, or money order. If your registration is paid by your employer or Dislocated Worker Organization, or if you need assistance with on-line registration, please contact us at 541-463-6100 or email@example.com.
How do I know if there is space available? If a class is already filled a waiting list button appears and you have the option of placing yourself on the waiting list. If a seat becomes available we will contact you.
If I am not sure what class to take, who can help me? We have staff ready to assist you. Please contact us at 541-463-6100 or email firstname.lastname@example.org and we’ll connect you to the right person.